Not sure what to do with your organisation? Need a fresh pair of eyes? Then let SHM Ltd have a look and see how we can help you in your transformational change needed to take your business to the next level by doing the right things, as well as doing them right rather than reforming your business which often sees wrong things being done the right way.
The Principal Consultant of SH Management Ltd has worked at senior executive level in a wide range of industries across the UK public sector, private sector and voluntary and community sectors. This experience ensures that he is able to deploy a wide range of business management tools and techniques to help organisations whatever their size to transform themselves. These tools include Business Process Re-engineering (BPR), Lean, Project and Programme Management, Six Stigma, Strategic Analysis and a host of others depending on the budget and circumstances of the client organisation.
He has held the following senior roles:
Sales and Operations Director from 2001 to 2003 for Eastern Energy initially and then Texas Utilities (TXU) who post Enron were acquired by Powergen. Stephen was part of a senior team responsible for transformational projects to shift Eastern Energy from public ownership into a more commercially focused operation.
Customer Services Director from 2000 to 2001 for what was Singlepoint the back office service provider for Phones 4 U that was acquired by Vodafone. Stephen transformed the customer services team by managing the relocation to a new state of the art call centre in Newcastle under Lyme.
Chief Executive Officer for Norwich Union International Limited based in Gibraltar from 1998 to 2000. Stephen implemented a transformational programme of works to move this international franchise into the Norwich Union group following de-mutualisation.
Head of Customer Services for Norwich Union Direct Financial Services for 1998 where Stephen managed the transition of a traditional sales channel from “face to face” to a leading edge call centre approach.
Operations Director from 1994 to 1998 as the privately owned organisation transformed from a national single product organisation to an international 'Life Assistance' organisation. Stephen led the transformation all of the operational processes to position the organisation for a successful growth strategy.
Operations Manager for Access (The Joint Credit Card Company) and then Client Services Manager from 1989 to 1994 as the organisation transformed from a traditional banking organisation into an international payment card processing organisation owned by First Data Corporation based in Omaha, Nebraska.